Behavior aimed at producing a desired outcome, often by understanding and satisfying the needs of others. A key component in salesmanship and customer relations.
A cash acknowledgment is a notice sent to a cash buyer acknowledging receipt of their order. This notice may include an offer inviting the buyer to increase the purchase order and serves to reinforce positive feelings about the purchase and encourage future orders.
Corporate culture refers to the general organizational operating environment, including ethical and value structures, impacting employees, management, and customer relations, as well as the types of products and services the organization produces, and the approaches to production, marketing, advertising, and service quality.
An employee responsible for maintaining goodwill between a business and its customers by answering questions, solving problems, and providing advice or assistance on the organization’s goods or services.
Rapport refers to an environment of harmony, consonance, agreement, or accord achieved through activities that encourage mutual understanding and trust. It is especially critical in business relationships where effective communication and positive interactions are key to success.
A sales credit note is a document issued by the seller to a customer to cancel, or partly cancel, an invoiced charge. It serves as an acknowledgment of the adjustment and facilitates a refund or a credit towards future purchases.
