The term '24/7' denotes the continuous operation or availability of a service, activity, or resource for 24 hours a day, seven days a week without interruption.
A call center is a facility equipped to handle a large volume of telephone calls, mainly for taking orders, serving customers, or for selling products through telemarketing. Call centers can be primarily inbound or outbound, depending on their function.
A cashier is a person in a business who accepts payment in money and credit sales, provides change as needed, and records the transaction, generally assisted by a cash register.
Client focus is a company policy, philosophy, or mission aimed at being responsive to client needs, fostering client relationships, and committing to client service and innovation.
Customer Relationship Management (CRM) involves the practice of storing, analyzing, and utilizing data gathered from various customer interactions, including sales calls, customer service centers, and actual purchases, to gain a better understanding of customer behavior and enhance customer relationships.
Customer service is the department or function within an organization that responds to inquiries or complaints from customers. It ensures the resolution of issues through various communication channels and plays a crucial role in customer retention and satisfaction.
Customer-level activities are tasks carried out to support specific customers and generate customer-related value.
A drive-in facility is a type of sales or service location specifically designed to accommodate customers who remain in their automobiles, thereby offering convenience and speed. Examples include drive-in banks, restaurants, and dry cleaners.
Enterprise Resource Planning (ERP) software systems are designed to assist in the management of various business operations, including product planning, parts purchasing, inventory maintenance, supplier interactions, customer service, and order tracking. These systems are typically integrated with a central database.
Order processing encompasses all the activities required to prepare, confirm, and fulfill a customer order. It includes steps such as order receipt, sorting, lining, picking, packing, and shipping, aiming to ensure timely and accurate delivery.
An order taker is a sales representative who primarily receives and processes customer orders without actively promoting or recommending products through sales presentations.
Over-the-counter (OTC) retailing refers to store-based retailing operations where merchandise is sold directly to consumers over a counter at stated prices.
The condition of a hotel, airline, or other business that accepts more reservations for a certain date or flight than it can offer accommodations. No-shows (people who have reserved but who do not arrive and do not cancel) are used to justify overbookings.
An overcharge occurs when a retail price charged is greater than the actual retail price of an item, often due to errors, necessitating a refund to the customer.
Physical distribution involves the process of moving finished products from the producer to the consumer, including all activities concerned with the efficient movement and storage of goods.
Telemarketing refers to the use of the telephone as an interactive medium for promotional purposes. It encompasses both outbound calls, where the telemarketer initiates contact with potential customers, and inbound calls, where customers call to place orders, inquire about products or services, or voice complaints. Telemarketing is also known as teleselling and serves as a response vehicle to support print, broadcast, catalog, and direct-mail promotions.
