Customer perspective in a balanced scorecard focuses on the target customers and market segments that an organization aims to serve. It measures how well the company performs from the viewpoint of customers.
Financial planning involves the formulation of short-term and long-term plans in financial terms to establish goals for an organization to achieve, against which its actual performance can be measured.
The situation in which the objectives of agents coincide with those of principals, ensuring organizational and shareholder goals align with individual managers' objectives. Essential in agency theory for optimizing performance and reducing conflicts.
Operational objectives are short-term organizational goals that are necessary to achieve longer-term tactical and strategic aims. Managed by supervisory personnel, these objectives focus on delivering immediate results.
A vision is a comprehensive view of the future that can significantly influence and guide current management strategies. It serves as a long-term organizational goal, aligning efforts and providing a clear direction for future growth and development.
