A breach of warranty occurs when there is an infraction of an express or implied agreement concerning the title, quality, content, or condition of a thing sold. It can result in legal ramifications for the seller if the warranty given does not hold true.
A certification mark is a distinctive sign, symbol, or word used to officially endorse a product or service that meets certain established standards set by an authoritative entity. The deliverables with this mark assure consumers of quality, origin, material, or method of manufacture.
The Good Housekeeping Seal is a prestigious seal of approval awarded to products that meet rigorous standards established by the Good Housekeeping Institute, under the direction of Good Housekeeping Magazine. It is a symbol of quality and consumer trust, used for over 100 years.
Internal Failure Costs are expenses associated with defects that are detected before a product or service is delivered to the customer. They are part of the broader category known as the Cost of Quality.
Quality Assurance (QA) refers to the management method of guaranteeing that high-quality product and service standards are established and achieved. It aims to create a comprehensive management system known as Total Quality Management (TQM), with the ultimate objective of achieving zero defects.
Quality Control (QC) is the process of ensuring that products are manufactured to consistently high standards of quality. This often involves inspecting goods at various points in their manufacture using either human or machine resources.
Retainage refers to a portion of a contractor's payment that is withheld by the client until the project's completion or another specified date to ensure work quality and project satisfaction.
The 'Seal of Approval' is a certification granted by organizations such as Good Housekeeping Institute or Underwriter's Laboratories. This certification indicates that a product has undergone rigorous testing and has met the specific standards set by the granting organization, assuring consumers of product quality, safety, and reliability.
A standard is an established and fixed measure or norm used in assessing quality or performance. Standards ensure consistency, reliability, and quality across various domains, such as products, processes, or services.
Statistical Process Control (SPC) is a method used to monitor, control, and improve the quality of production processes through the use of statistical charts. The primary goal is to ensure that products are produced correctly the first time, maintaining high-quality assurance standards.
Monitoring statistically representative production samples to determine and improve product quality by locating defect sources.
A management philosophy developed by W. Edwards Deming, focusing on continuous quality improvement through organization-wide cooperation and continuous employee training.
